Refund policy

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@trdesigns.co or message us on +923011517233. Please note that returns will need to be sent to the following address:

Royal Elite, Muhammed Ali Bogra Road, Bath Island, Karachi 07551, Pakistan

You can always contact us for any return question at support@trdesigns.co

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like customised products as per your requirements.

Refunds
Refunds are only applicable on damaged products. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@trdesigns.co or message us on +923011517233.